Hello, I have an HP Elitebook 8540w laptop with Windows 7 Professional 64-bit on it. Few days ago I updated few programs which my laptop showed that they need to be updated. On the next day I started my laptop but it just didn’t want to load the Windows. I am not very competent when it comes to computers and operating systems, but I am very good in following instructions. So I will describe the problem and what I do, in details and with screenshots, and I hope some of you can help me.
Here’s what’s happening:
I press the power button, a screen with the HP logo appears and then a black screen with the usual message 'Starting Windows', but without Windows logo over it. Here’s a screenshot:
It stays like this for few minutes then Windows Error Recovery appears:
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Then Startup Repair starts to load and try to repair the Windows, but it fails and shows this message:
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If I click on 'View problem details' this is what it shows:
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If I close this window and click on “View diagnostic and repair details” this is what it shows:
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What I notice here is the line: 'Windows directory = D:\Windows', but my Windows is installed on local disk C. I don’t know if this is how it’s supposed to look like.
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Then I close this diagnostic window and click on 'View advanced options for system recovery and support'
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I chose a language and login to my user account with my password and it leads me to 'System Recovery Options'.
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Here I notice again the line: 'Operating system: Windows 7 on (D
Local Disk', but like I’ve said my Windows is on Local Disk C.
The first option - Startup Repair – obviously doesn’t work since I have already tried it, so I choose the second one – 'System Restore'. First it shows me a window box telling me what System Restore does, I click 'Next' and then it brings me to a window where I chose the restore point:
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There is only one restore point. If I click on the 'Scan for affected programs' button it shows me these programs:
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I remember that these were the programs that I updated the day before my windows crushed. And if I remember correctly, the message that I need to update these programs came from Avast antivirus. I don’t know why though…
Anyway, so I chose the restore point and click on 'Next' and then it brings this message:
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I click on 'Finish' and a message saying 'Once started, System Restore cannot be interrupted. Do you want to continue?' appears. I click on 'Yes' and System Restore starts.
It loads for a few minutes and then shows a message saying that it didn’t complete successfully:
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When I run the command chkdsk /R in the Command Prompt window this is the message I get:
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I also tried entering Windows in Safe Mode, but it also doesn’t load.
I don’t know what to do. I really need my laptop since I work with it. I work as a freelancer and I have very important information on my Local disk D. I am backing up my most important folder on an external hard drive but there has been some time since my last back up and a lot of files aren’t backed up.