On December 18, I shut my computer down but allowed it to do updates first. On December 28, I tried to open it, but was given BSOD that stayed in a constant reboot. It says there was a problem and needs to reboot. Reboots and says it has a problem doing that. The black screen says the operating system did not shut done properly.
Seeing as I've been using this home computer, which we purchased in September 2019, to work from home during the pandemic, I used my companies IT team to try to fix the problem. They were unable to recover anything from the hard drive, so I bought a new one for them to install. (Samsung SSD 980 Pro 1TB). Now, even with a new hard drive, the drivers aren't working. Cameras, GoPros, and even external hard drives are having issues connecting or being accessed. We may get notification that it connected, but there's no way to extract the files.
After another call with IT and them snooping around, they came to this conclusion: "The issue I can see with your personal computer may be due to the fact there aren't drivers available for current versions of Windows 10. The last updated driver they released for your Chipset (Motherboard) was released in December of 2019. This could have been the cause of the crash due to Windows trying to apply a newer update and causing it to blue screen due to incompatible drivers. This model of computer came out in September of 2018 so that means they only created drivers for 1 year and 3 Months."
Can anyone help with this? We are unable to use this computer the way that it was meant: Video and photo editing for an online business....and my primary computer for working from home. I now have a 10 year old laptop from my office which is better than having to go in, but we still have another business to run, and it's taking far too much time to do things that used to take seconds to minutes.
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