Hi,
I have a HP laptop which i purhcased in April 2012, when i turned it on yesterday a message came on saying Diagnostics test or something similar on the black screen before windows starts. I googled this and i was told this can take some time. so i left it over night. the next morning it was still on the same screen. i went into the hp maintance setup by pressing Esc, and did some tests on the hard drive and start up. these both failed with the same failure ID - 64GG3R-63N6NC-MFPX01-60U603. I dont have a windows 8 cd as i upgraded from windows 7 which came pre installed on the laptop.
is there anything i do to fix this problem? or backup the data on the hard drive?
Many Thanks
Simon