bought an HP Laptop 15-D045NR touch pad notebook with office (excel, word, etc) preinstalled. The sales staff told us that all we had to do is enter the activation code to get office running..however we can't find the tile to open, the where or how
i see 4 squares (excel, word, etc) on the screen. I tap one and it says activate office...it says provide email address , we do and then it says "couldn't find an account with that email address". We know we're registered because HP sent us an email to confirm we that we're regeistered.
what do we do? We are frustrated.