BIOS download (Sofpaq No. SP65062 Version F.31Ap1) for HP Pavilion 17-e185nr Notebook PC fails to install. Tried three times and failed each. No other error message appears.
Also screen is blank when first turned on (about 20 seconds) when "hp" logo appears (I hooked laptop to another monitor when screen was completely blank at one time, and left screen plugged in) and won't allow sign-in -- screen goes directly to desktop without chance to sign in. Had trouble getting Norton Internet to boot up at one time, so virus may be at fault.