Hello,
I have a HP Pavilion 15-e035tx Notebook PC running windows 8 (why oh why did I do it to myself) which I have been having problems with powering down and back up for past two weeks. When I power it down - either with shut down or hibernate option in the menu or by closing the lid the screen goes black but the power light and wifi light and fan remain running. The only way to restart it is to hold the power button for a few seconds then laptop goes 'off' and then I can restart it as normal. I get no warning messages or anything.
I am running mcafee virus software since day one (I read people were having problems with other software)
I have done the battery out reboot thing and have also done the f2 on start up checks with no problems showing.
I've checked I have all the relivent updates both on windows and hp and seem to be ok there too.
I have checked my power settings and everything seems as it says it should.
I've powered down with the shift key with no power down luck.
Any further advice would be gladly recieved.
Thank you
Janet