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Notebook Operating System and Recovery topics

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  • 01/07/19--08:20: Hard Drive Failure
  • I went through the test procedure outlined for hard drives and the result of the test was a hard disk failure.  After using my 3 installation disks to recover the operating system and hard drive I got the very same original message to again reinstall the operating system and that the hard disk had failed.  The hard drive was a Toshiba  Model MQ01ABD100.  It was 1TB.  I had used less than 1/4 of the disk space.  My question:  Can I buy a used hard drive of any model and put it in the computer and have confidence that my three recovery disks will work.  In other words will the recovery disks that I bought work with any hard drive.  Thanks for any guidance you can offer. 

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  • 01/07/19--09:15: HELP!!!login issues
  • I am unable to login to my laptop. it keeps telling my my passowrd is incorrect, i tried to reset it and get a pop up windows stating:

    NO DRIVE this feature requires removable media, such as a USB....

    please connect a USB drive and then try again


    is there anyway to bypass this?  i have gone thru several help screns and none of them are working


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    I have recently re-installed the Windows 10 OS, reloaded drivers and updated the BIOS on my 10-p050na notebook. Everything works fine except that the Action Keys are now not working properly. I have to use the Fn key as well as the relevant f-key to mute, change volume, etc. The Action Keys setting in the BIOS is set as Enabled, and I have tried toggling it off and on without any improvement. Is there a specific Action Keys driver or utility, and if so where do I find it?

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  • 01/07/19--10:39: Restoration Incomplete
  • I want to restore my computer to factory settings.

    So I used the HP Recovery Manager with the recovery partition data.

    However I get the following message:

    "Restoration Incomplete
    The restoration did not complete.
    Please select one of the following options:
    Save logDetailsRetry"

    If I click on "Details" appears the window in the image attached.

    If I click on "Retry" the Recovery Manager restart.

    ¿How can I restore my computer?




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  • 01/07/19--10:58: Password
  • I haven’t used this product in a couple years & ive forgotten my password. I’m just wondering & hoping someone can help me! Please...!!

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    after start up error message registering: can not find script file ...vdlxo,js

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  • 01/07/19--11:48: Startup blue rotating circle
  • At startup a blue rotating circle appears on the screen next to the arrow pointer and won't go away.

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    If I buy an HP OMEN online from the hp Spain site, will it have a multilingual Windows or only the Spanish version? I cannot find this information anywhere. And do I have the option of getting an international keyboard instead of a Spanish one?

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  • 01/07/19--13:54: How can I restore my PC?
  • I need to restore my PC to the orginal factory settings, how do I do that?


    My Pc: OMEN by HP Laptop 15-ce0xx

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  • 01/07/19--14:33: Boot device not found
  • My hard drive crashed and it is only 18 months old.  Is there any place I can take it to repair it

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  • 01/07/19--15:25: urgent help needed.
  • I have been trying to change my Hp stream 14 is from windows 10 to windows 7 or Ubuntu, but every time I try, they say I don’t have enough space. I have tried clearing my disk using the disk cleanup everyday but I still don’t have the required space. Can you help me install an os that does not take up all my space? Thanks. 

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  • 01/07/19--15:45: Windows S Mode
  • I just got a used Stream. How do I know if it’s in Windows S mode? If it is not, how do I put it into S mode?

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    Help Me I want to Upgrade My Processor and I am a starter on this things of PROCESSORS and Stuff.

    I just Want To UPGRADE my pc For PLAYING video-games.







                                                                                                                                              -Help me My pc is not able to run Fornite :(

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  • 01/07/19--16:25: Laptop won’t start
  • Windows is not starting up; a blue screen appears when Windows is booting up. I think it might be that Windows is corrupted but unfortunately I lost the CD that came with the laptop for reinstallating/repairing Windows

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    I have an HP "Chromebook" given to me by a friend. The charging light is on, and white, but it will not turn on. The computer doesn't even try to start. I've tried the refresh and power thing but that won't work either. Please help! The PC has been dead for a while, but I don't know how long, or what it runs on. I've never seen the PC in working shape. Thank you!

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    Okay, I am fully aware that this is a problem that has vexed many other users.  I have spent many hours over the last two months trying to follow the advice of people here, but like many others, nothing is working.


    I bought my HP Envy x360 about 8 months ago.  From the very outset, I have had problems with the computer going to sleep after a period of inactivity, and then I can't do anything to wake it up.  Shaking the attached wireless mouse, pressing or using the touchpad or the touchscreen, and hitting every key on the keyboard doesn't work.  Ctrl-alt-delete does nothing.  The only thing I can do it hold down the power button and force it to shut down.


    I have verified that the keyboard driver software is updated.  

    I have gone to the "choose what the power buttons do" in the control panel and experimented with different settings.

    I have changed the power mode/power settings.

    I have gone to the Device Manager and checked the keyboard settings.  Indeed, for one of the keyboards listed (there are 3, which I don't understand since I've only ever used the built-in keyboard), I have confirmed that the "allow device to wake up" button is clicked.

    I have stayed up to date with all Windows 10 updates.

    I have downloaded and installed all recommended HP updates.  I have not installed all the optional updates.

    I have updated the BIOS (but that was to try to solve a non-stop fan issue - which I will ask about in another thread).


    Despite all these efforts, this still has not solved the not-waking-up problem.  This is rather frustrating.  I will acknowledge that I am not computer savvy at all, but I have done what I can to find solutions on this forum and elsewhere.


    Any help?



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    Hello dear!

    Can u please help me for choosing the correct version ofwindows 10 for my HP laptop actually it's running on windows 8 that came pre installed with it then after I upgraded to windows 10 but year after year updates I find my pc is not working optimal with these upgrades although I m able to install any version of windows 10 on my system but I want to know what's the best windows 10 version that's tested on this system and it's all hardware worked not just fine but to the best possible it could?

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    This is my laptop profile
    i7-3720qm cpu
    8.00 GB of installed memory
    K1000 graphics
    When I bought this laptop, it was installed on my laptop by HP Windows 7.
    Which version of Windows do I need to install?7 or 8.1 or 10?

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  • 01/08/19--02:03: Hp 250 g5 Bios Password
  • Unknown bios password has been set on a users laptop. 


    System Disabled

    i   68681728


    Any help would be appreciated


    Many thanks



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    For a few months now my laptop has been struggling to start. It had been very temperamental in the sense that you would have to keep holding on/off for 10 - 15 times before it would boot and then it would work fine until it went to sleep and you'd have to manually restart it. I've not used it in a couple weeks and now it's even harder to start. When I finally manage to get it to turn on it gives me Windows Troubleshooting options such as 'use different operating system', repair, restore, use USB etc. None of which will work as it just turns the screen to black after a while. It's not even 3 years old yet!!


    I've had the message 'the selected boot device failed' which then took me in to a setup utility. The system failure log just has '090B' alongside about 20 times that this failure must have occured. Any idea how to solve this?  

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