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Notebook Operating System and Recovery topics

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  • 12/29/18--08:41: Chioce Of Two HP Laptops
  • Hello community,

    I'm trying to choose the better HP laptop from the spec links listed below from HP. I'd like the one with the best performance

    & speed + the better screen display. From what I can tell I'm leaning toward the HP Stream # 14-cb170nr.

    Any input would be greatly appreciated. Any questions, please let me know.

    Thank You !



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    My daughter has a HP Notebook - 15-r230nd, serial number [removed per Rules Of Participation]

    She doesn't use this laptop regularly. A few weeks ago the laptop didn't start up as it should, it only shows the desktop with internet and accessibility option.

    We expect the problems occured after a Windows update, probably in conflict with Avast.

    Can we return the laptop to its factory settings without having a Windows CD?

    (System recovery didn't work)


    PS I don't know if the OS is W10 32-bit or 64-bit, how can I check if almost nothing works? Except for the BIOS and System Recovery.


    Kind regards,




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    HP 2000 laptop won’t power on. Battery light blinks white. Tried a new adapter power cord and laptop still won’t power up. 


    Tried hard reset multiple times with battery removal and still won’t power up. No other lights blink on the laptop besides the white battery light. 


    Removed the the battery and plugged in the power cord.  Battery light stays solid white, laptop still will not turn on.  


    i know the computer is old but I need it for work and have no access to a new computer, so I need this to work a little longer.  As a side note, all the recent updates have made the computer slower and slower. 



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  • 12/29/18--10:57: restoring computer
  • Whenever I walk away from computer for 20 minutes or so and leave top open when I come back the screen is dark and no matter how much I move the mouse the screen will not light up and I have to restart the computer.  How can I start using the computer when I come back without having to restart it?

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    Our Pavillion laptop with Windows 10 was running fine for over two years when it started crashing back in August.  We discovered that it crashes when connected to the internet, both with wifi and with cable connection, or when it is left untouched for about 10 minutes. If it is in sleep mode it will not crash.  The crash results in a blue screen and the stop code is SYSTEM SERVICE EXEPTION, which turns out to not be that helpful.  Everything runs fine when the internet connection is turned off, but it only takes a few seconds for it to crash once the internet is turned on.  The system has consequently not had any updates for months.  We tried starting it in safe mode with network access and it still crashes.

    Any suggestions someone could provide would be great.


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    intento instalar windows 7 en la portatil...observando tutoriales por youtube logre crear un usb boot, modifique el bios y logro que inicie la instalacion, pero no reconoce el disco duro, aparece un mensaje "no se encuentra el driver para el disco duro" y no puedo continuar con la instalacion...el disco duro es hynix hcg4a2.


    gracias por cualquier posible solucion que puedan brindar

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    Just bought from rep online site and laptop days bootdevice not found please install os on your hard drive what do I need to do

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    hello i need help with this device unknown in my device manager "ACPI\VEN_HPQ&DEV_0004"

    my Notebook is HP Pavilion G6 2090ex

    Windows 10 home 64-bit


    i googled about it and it's something about 3d Driveguard/HP Protect Smart but i don't know which version to download for my Notebook


    also i want to update my USB and Audio drivers if possible

    Sound, video and game controllers:

    High Definition Audio Device "HDAUDIO\FUNC_01&VEN_111D&DEV_76D9&SUBSYS_103C183E&REV_1001"

    Intel(R) Display Audio "HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000"


    Universal Serial Bus controllers:

    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D "PCI\VEN_8086&DEV_1E2D&SUBSYS_183E103C&REV_04"

    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 "PCI\VEN_8086&DEV_1E26&SUBSYS_183E103C&REV_04"

    Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) "PCI\VEN_8086&DEV_1E31&SUBSYS_183E103C&REV_04"


    can someone help me pls?

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    My computer shuts down without notice, When I connect to the electric it shows that I still have 35-40% battery left.

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    I purchased my computer in August 2017. My computer hinge has broken completely. I am a college student searching for a quick way to fix this computer before my next semester. Can someone offer some assistance as well as courses of actions that they took? 

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    Error - boot device not found

    dont think it can find the Hard drive??

    not really sure what I’m doing or need to do??

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    After a windows update the PC would not boot. It just had a black screen and the spinning dots. This happened to my PC and I had to reinstall windows from the recovery partition. I tried that on this PC but the reinstall failed so I am trying to install windows 10 from a recovery DVD I created. During the install it is asking for the drivers for the DVD drive. I do not have them and need them to continue the install.

    Any and all help is appreciated.


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  • 12/29/18--16:29: Please magically fix this!
  • Hp stream wont turn on but I can feel it heating up on or off when connected to charger, heard the fan running i think or something running, also the power button bliinks until I push the power button again to turn it on which it stop blinking but still on and the caps lock starts blinking twice  and the power plug light on notbook is white and blinks only when the pb light blinks.. Losing my mind! Clueless with computers..

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  • 12/29/18--16:50: poor performance
  • My performance is extremely slow.  Could it be attributed to the Recovery Drive?  Will Readt Boost help?  I have 4 GB RAM.  Should I increase it?  What is recommended?

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    I have currently a thunderbolt 3 device that i have plugged into my laptop. I have checked to see if the laptop supports thunderbolt and was told due to the symbol by the usb c port that it does. When i plug in the thunderbolt device it automatically goes into a billboard mode and says that it is a usb 2.0 and not a usb 3.0. The thunderbolt device lights up briefly and turns on when i unplug the power from my laptops usb c port, not the thunderbolt device, while leaving the thunderbolt constatanly plugged in. The device turns on for about one second then turns off again until i plug in my laptop and unplug my laptop again.

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    I ran the diagnotics with a result of

    SMART check: PASSED.     

    Long DST: FAILED.



    Help me to take the next step to get this operational.

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    Received laptop back from Geek Squad who fixed the CMOS battery. Now I have a black screen when I turn the device on that says “Boot Device Not Found” which is clear as day, when I go to the BIOS screen there is an administrator password I don’t know. I hit enter 3 times to get this number: 85169765.


    please help!

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    Saus Windows 32 directory not found . Enviormental variables not found. Network adapter missing. Audio device not installed. Trier to install  from ISO image . DID not work.

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  • 12/29/18--19:06: Windows 10 compatibility
  • I have an HP Pavillion dm-4 notebook with Windows 7 64 bit OS.  Is this notebook compatible with Windows 10?

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    I just got the laptop on Christmas so it’s brand new, but about an hour ago I spilled some water on the keyboard (just a little bit as my bottle tipped and some spilled out and I immediately dried it). I was watching Netflix and it continued working fine so I didn’t think anything of it. I then closed the lid and reopened it about a minute later and the screen wasn’t coming on in addition to the fan becoming a lot louder. I shut it down and reattempted and the screen still isn’t coming on, with the power button blinking on and off along with the caps lock button. Additionally, there’s a button on the side that I believe is for the hard drive (it looks like discs stacked on top of each other) that’s glowing a reddish tint that I’m pretty sure wasn’t glowing before. 


    I’m pretty sure it’s the water since it happened shortly after, but I’m not sure what to do, especially since it was such a little spill. I currently have the laptop charging and tipped upside down in case it needs to drain anything.

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