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Notebook Operating System and Recovery topics

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  • 12/27/18--10:34: Install Windows 10
  • I have an HP laptop running Windows 10 Home edition.  It is the 14-bw065nr model.  I want to perform a factory recovery but I want to install Windows 10 without all the extra stuff.   


    Is there a way to customize the installation without installing the default programs and Apps? 


    I am aware that I can install Windows 10  by itself separatly from performing a factory recovery. I don't have a copy of Windows 10 Home edition that is why I want to use the copy that came with the laptop. 

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  • 12/27/18--11:04: Power On Password Help
  • Forgot Company Presario CQ57 Power-on password. Error code 96451196

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  • 12/27/18--12:17: Should I do the BIOS UPDATE?
  • ANYONE OUT THERE KNOW WHAT I SHOULD DO??? There was a message about an update. I clicked on it, let it go, restarted and now it's asking me to press F1 to accept or F2 to reject. Not sure what I should do? After reading some threads about this, I'm really confused? Not that computer savy! Any help would be aprreciated. 

    Thanks, Pat

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    Files are not in trash bin and did not recover from hard drive, any solution and/or suggestion?

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    When running pc diagnostics hard disk test a message Hard Disk Not Found appears 

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  • 12/27/18--12:39: Boot Devise Not Found?
  • My son has had issues with his laptop about 6 months back. So I tried to do a complete restore. On its first shutdown when it came back up it said Boot Device Not Found. Please Install operating system on hard drive (3FO). Anyway, I spent a whole day going through BIOS and all of that stuff. I watched quite a few youtube videos on "Boot Device Not Found" Everything I did ended up coming back to HP site:


    16G USB - Windows 10 64-bit Recovery Kit

    System Recovery Kit for Consumer Notebook


    That kit cost $40.00. Is there anything else I can do? I hate to spend $40.00 on something that may not work. My son had problems with this computer from day one. Since we have got my son another computer that works. 


    Any Help will be apreciated.

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    I need a big help on my laptop. I havent been on it for quite awhile since i was busy with other stuff. I decided to go on it and watch some videos, i guess. When i turned it on, the screen was just black but on. 


    i tried everything, especially turning it on and then pressing F12 or F11 but nothing worked.


    I then tried doing CTRL+ALT+DELETE. my caps lock was flashing a few times and when it stopped i pressed F2. Words came up like ‘Boot Device not found’ , ‘install an operating system on your hard disk’ , ‘Hard disk 3F0’ , ‘ F2 System diagnostics’ and then it led me to this website.


    what do i do???

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  • 12/27/18--13:39: Reset password
  • Cannot log into laptop. Cannot remember password

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    I am getting an error when I switch on my laptop stating that the smart hard disk has detected an immiment failure. I cannot get into my laptop as a result.

    I believe I will need to get a new hard drive and replace my existing one.

    Could you advise how I should go about this, I am planning on removing and replacing the hard drive myself if possible?

    One last question, how to I go about backing up all of my files, photos, music.....etc on my laptop? I presume I will need to do this before replacing the hard drive. I tired this by hitting "ESC" when I turn on the laptop and then F11, but when I follow the instructions to back up my files it fails after perhpas 20 minutes.


    Thanks in advance



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    My Spectre 360 laptop won't boot.  It freeezes each time at the HP Logo Screen.  I have tried tapping the ESC key and going through diagnostics.  It says the hard drive and the memory are fine.  Next I tried the F10 bios check and all is well.  No matter what I do I can't get past the HP Logo screen.  Can anyone help?

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  • 12/27/18--16:06: notebook won't boot
  • Having gone through the suggestions mentioned by the techbot without success, I would like to take the notebook in for repair in London. Where can you go or who can you phone? The serial number isn't accepted by the service page (which is strange), so that route to this information is closed.

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  • 12/27/18--17:27: Is my hard drive dead?
  • Hi there!

    I've been at this for quite some time, so here's the full story. Last week I had some free time, so I decided to take apart my computer to apply thermal paste, as I assumed that ~4 years of stock paste could be improved upon. I've done it to other computers in the past, so I felt confident in my job, but alas, I must have messed something up. Every now and then when I started it after the application, Automatic Recovery would launch. From that menu, everything resulted in an error except for CMD. Sometimes CMD's DiskPart would display C: as existing, and sometimes not. I assumed that this was due to a loose cable from when I applied thermal paste, so I opened it back up to check it out. Nothing seems out of place, so I decided to look online for fixes regarding the inability to boot. In this, following some tutorials, I ended up following a tutorial for using Macrium Reflect to make a rescue flash drive to boot off of, which would supposedly delete and recreate the BCD (Boot Configuration Data), which I was unable to do successfully in CMD. After this going smoothly, I'm now approached by a SMART Hard Disk Error, where it has detected an "immenent failure". I did a quick test, system diagnostics gave me this 24 digit error code:


    I haven't seen it anywhere online before. I don't have any reasonable means of backing up my hard drive at the moment, otherwise I would select Continue Startup to see what happens.

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    Hi guys.

    I don't like HP's discriminatory policies. Bought a laptop without OS to use Linux. But Hp doesn't support it.

    The problem is that on my laptop there is no adjustment of the cooler, as on Windows 10, where the cooler in idle is turned off.

    I have already tried a lot of distributions and everywhere errors ACPI, pointing to problems in UEFI.

    [    3.572730] ACPI Error: AE_AML_PACKAGE_LIMIT, Index (0x000000005) is beyond end of object (length 0x5) (20180810/exoparg2-396)
    [    3.572741] ACPI Error: Method parse/execution failed \_TZ.GETP, AE_AML_PACKAGE_LIMIT (20180810/psparse-516)
    [    3.572749] ACPI Error: Method parse/execution failed \_TZ.CHGZ._CRT, AE_AML_PACKAGE_LIMIT (20180810/psparse-516)
    [    3.574127] ACPI Error: AE_AML_PACKAGE_LIMIT, Index (0x000000005) is beyond end of object (length 0x5) (20180810/exoparg2-396)
    [    3.574138] ACPI Error: Method parse/execution failed \_TZ.GETP, AE_AML_PACKAGE_LIMIT (20180810/psparse-516)
    [    3.574145] ACPI Error: Method parse/execution failed \_TZ.CHGZ._CRT, AE_AML_PACKAGE_LIMIT (20180810/psparse-516)
    [    3.624293] RAS: Correctable Errors collector initialized.
    [    7.555182] ACPI Error: Needed [Buffer/String/Package], found [Integer] 00000000ea2e84ec (20180810/exresop-560)
    [    7.555187] ACPI Error: AE_AML_OPERAND_TYPE, While resolving operands for [OpcodeName unavailable] (20180810/dswexec-427)
    [    7.555191] ACPI Error: Method parse/execution failed \_SB.WMIV.WVPO, AE_AML_OPERAND_TYPE (20180810/psparse-516)
    [    7.555197] ACPI Error: Method parse/execution failed \_SB.WMIV.WMPV, AE_AML_OPERAND_TYPE (20180810/psparse-516)
    [    7.568867] ACPI Error: Needed [Buffer/String/Package], found [Integer] 00000000a3462059 (20180810/exresop-560)
    [    7.568873] ACPI Error: AE_AML_OPERAND_TYPE, While resolving operands for [OpcodeName unavailable] (20180810/dswexec-427)
    [    7.568879] ACPI Error: Method parse/execution failed \_SB.WMIV.WVPO, AE_AML_OPERAND_TYPE (20180810/psparse-516)
    [    7.568920] ACPI Error: Method parse/execution failed \_SB.WMIV.WMPV, AE_AML_OPERAND_TYPE (20180810/psparse-516)
    [    7.569942] ACPI Error: Needed [Buffer/String/Package], found [Integer] 00000000fbe17488 (20180810/exresop-560)
    [    7.569946] ACPI Error: AE_AML_OPERAND_TYPE, While resolving operands for [OpcodeName unavailable] (20180810/dswexec-427)
    [    7.569950] ACPI Error: Method parse/execution failed \_SB.WMIV.WVPO, AE_AML_OPERAND_TYPE (20180810/psparse-516)
    [    7.569955] ACPI Error: Method parse/execution failed \_SB.WMIV.WMPV, AE_AML_OPERAND_TYPE (20180810/psparse-516)
    [    7.573614] ACPI Error: Attempt to CreateField of length zero (20180810/dsopcode-134)
    [    7.573621] ACPI Error: Method parse/execution failed \_SB.WMIV.WVPI, AE_AML_OPERAND_VALUE (20180810/psparse-516)
    [    7.573637] ACPI Error: Method parse/execution failed \_SB.WMIV.WMPV, AE_AML_OPERAND_VALUE (20180810/psparse-516)

    I have a pressing question, how do I configure the shutdown of coolers in the absence of load?

    And more problems, the wifi button is constantly highlighted.


    Thank you, I hope for help.


    PS. Uefi updated to the latest version.


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    arkadaşlar hp 4540s leptobumda bios şifrsi mevcıt ve bilmiyorum bios pilini söktüm taktım yne sıfırlanmadı neyapmam lazım

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    (I had a fellow on here helping me, but he has since disappeared.)


    My laptop froze up, and I rebooted it. The screen said 'CHOOSE AN OPTION: TroubleShoot or TurnOff.. I chose Troubleshoot. Next screen said: 'RECOVERY-MANAGER or ADVANCED. I chose Recovery-Manager. Next screen had these 4 options: HELP-SystemRecovery, MAINTENANCE-RunComputercheckup, PRECAUTIONS-FileBackup, SUPPORT.


    So if I follow the prompts on the screen of the RECOVERY MANAGER (PRECAUTIONS-FileBackup), I eventually get to a screen where I can choose which Files&Folders I want to "backup". I see all of the Files&Folders that I want on that FileManagerTree.

    If I 'tick-the-boxes' then click OK, what will happen next? I am guessing those Files&Folders will be "backedup".... but to where? And I am hoping that as I continue down that RecoveryManager process that somehow the computer cleans itself, then I can go back and find those Files&Folders that I backed-up.... Is that a correct assumption and should I give it a try?


    Thank you all so very much in your assistance. It is much appreciated.



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    So nobody I know has a laptop with the required 8gb of space to put the tool onto my flash drive. Ive got a new SSD in my laptop but no way for me to get windows onto my flash... My mothers HP Stream had 5g available and I was only able to free up 1.5gb. (Its using 23gb with nothing else to clean or delete!)

     So I'm wondering if there was a place I could go to get the creation tool? Or do I need to make an ad to borrow som

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    Good morning,

    I have a problem with my computer because i have my hard disk that has 128gb of ssd and a partition of 920gb of a hard disk (magnetic), and the ssd is full but the magnetic disk is empty and windows doesn't fill it and i receive an error which told me that the memory is full. 

    I have setted into the archiviation disk preferences the D: (that is the magnetic disk) for principal disk, but, for example if i create a folder and i go to the preferences i see that the folder is salved in C: (the ssd).

    How can i solve it?

    Thanks, Luca


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  • 12/28/18--03:11: How can I get windows 10 Pro
  • Before my windows is windows 10 pro. After system recovery, my windows is home edition.How can I get window 10 pro?

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    One day I was just logging into my computer all was going well, i typed my password as usually but when i hit enter nothing happened, i pressed it again nothing happened i tried using the track pad to no avail. I decided to leave it for a bit just to see if it would catch up , at the time i just dismissed it as just being slightly aged and I expected that to happen, when i came back sure enough it worked. I managed to login but I didn’t expect what came next... every time I tried clicking the task bar it would suddenly freez-up like before but worse the same happened when i treid to click anything at all! I decided enough was enough and long pressed the power button to preform a manual shutdown. I rebooted to try again but nothing i treid worked ,for a few days i treid and treid all to no avail  i decided to look for help on YouTube where i fond a few things that would at least help... I had found out how to run a diagnostic test. Here are the results:

    Battery check : Primary - Calibration Required (21)

    Processor : PASSED

    Wireless Module Check : PASSED

    System Board Check : PASSED

    Hard Drive S.M.A.R.T Check : PASSED

    Hard Drive DST Check : FAILED 



    Hard Drive 1

    After doing some research i found a website that has information about the noises the hardrive should make ,  i identified  that the hard drive may have suffered some damage, and there is some kind of frequent clicking  annd scraping sounds emanating from the hardrive. My first idea was to transfer an image file of ubuntu to a usb or a suitable sd card that i will boot from instead of the damaged drive but it will be extremely inconvenient. But I’m still turning to the hp comunity for help and advice.           

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  • 12/28/18--04:21: High CPU usage
  • Hello,

    I`ve bought a Pavilion 14-ce0003nj laptop about a month ago. Right off the bat there were problems with it - CPU usage was alarmingly high, and there was a strong vibration to the right of the touch pad. I've handed the laptop to a HP service center. Later on, the HP technichian there told me that the computer had been overheating, that the fan had been faulty, and that he had replaced the fan. Also, the OS was reinstalled(win 10 home 64bit). Regarding the CPU usage, I was informed that nothing could be done about it. Currently CPU usage is too high even when no programs are running, fluctuating wildly between 1% and 80%. 

    How can this problem be fixed?

    Any accisstance would be appreciated. 

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