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Notebook Operating System and Recovery topics

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    my laptop randomly went to a black screen when I was using it. I restarted it and it went straight to a black screen and has been like this ever since. I can hear that it’s on but is just black.

    If anyone could help me that would be great :) 

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    Hello  Everyone,  recent i bought an HP 15 -DY0004AU AMD Ryzen 3 Laptop

    • 2200U processor, 2.5GHz base processor speed, 2 cores, 4MB L3 cache
    • Operating System: Pre-loaded Windows 10 HOME
    • Memory & Storage: 4GB DDR4 RAM with AMD Radeon Vega 3 Graphics | Storage: 1TB HDD


    Now i want to install windows 7 by Removing Windows 10 Home Pre Installed.

    i tried installing windows 7 Through USB and DVD and getting an Error " ACPI is not fully Compliant."

    windows 7 ISO file used from the Microsoft Server and I have Valid Original Windows 7 Key.

    legacy option is enalbed in BIOS.


    i can handle the Drivers if Windows 7 is installed . So Drivers Problem is not  big deal for me even though officilay not supported.

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    During Ubuntu 18.04 installation my full windows drive is deleted from my notebook. and now full 1TB is in ubuntu . Now ,

    I need a windows 10 operating sytem installation disk/download.... Which I do not have.  The Windows 10 was preloded on my computer, when I purchased it... and so did not get an installation disk.


    Question:  Where do I find/get an Installation Disk or a download... and will it cost me to purchase one (now 1.5 yrs old/ in warranty) ?

    Any assistance, Info will be greatly appreciated.  (this has been a night mare.. for about 2 weeks... )  hope someone can help...


    Thanks a million for your kind attention.

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  • 12/07/18--13:54: Hp envy bios password
  • Hi, 


    My laptop turned off one day and I couldn't get into the bios to boot from usb to diagnose. I have a halt code of 

    i6814448. Is anyone able to help me



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    IMy uncle gave his hp pavillion ts notebook to me so I wanted to factory reset it. When I did it completely erased the operating system . Now when I boot up it gives me a black screen and. An error of "no boot device found - install an operating system on the .Hard drive" hard drive 3f0. i can't even get to recovery option . What can I do now ?

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  • 12/07/18--15:17: Os is deleted
  • It was showing an error then when I restart my laptop then it showed my os is deleted

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  • 12/07/18--17:15: HP Mini 110-1116NR
  • I do not know my windows sign on password and receive a fatal error of System Halted [serial number removed].  I believe I used a custom password to sign in to Windows.  I just can't recall it.  There has to be a work around, some in the world must know how to solve this.  Please help.

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  • 12/07/18--19:17: UEFI Harware Diagnostics
  • Greets to all, i recently changed my step daughter's Failing HD to a SSD (Crucial) and halfway in between the clone it just stalled so i replaced the drive then proceeded to install windows.Seems that it copied the most of the factory partitions so i went ahead and installed windows.All was fine until i updated the Diagnostics tool and now i only have 3 options (Memory,HD and ?) where as before i had to option to run Component/system etc.Can this be reversed/solved?Any help is appreciated.Bless

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    Every now and and then specially after leaving my laptop running for lengthy periods I return to find the screen attached. Has anyone had this issue? Can someone hell me resolve this 

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    I was recently asked to remove Win 8, or 8.1, or whatever from this computer and install Win 7.

    HP 15-g027ca - Rev. 22CD-100.

    Part Number-J1A76UA.


    I found the Driver page at HP Support with it's, (seemingly), complete list of Win 7, 64Bit Drivers, and so I agreed to change out the OS's.


    After installing the Drivers from HP Support, I discovered that I still needed to get the ChipSet Drivers, and the Graphics Drivers from AMD, which I did.


    All good now except... Nothing installed the USB Controller Driver, and I haven't been able to find it after, I think three, evenings of searching.


    Can somebody here please provide me a link, or directions to, this Driver?


    Thank you, and any help will be much appreciated.


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    Do you have the window 7 driver for same device? thx

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  • 12/07/18--21:00: New operating system
  • Hello, I’m trying to install a new operating system in my laptop, but first I want to test the hard drive. Can someone please help me with tha, I would appreciate it, thank you 

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    Using advice from another forum I have messed up my HP Pavilion dv6.  My initial objective was to reformat the entire computer and reinstall Windows 10.  I don't want to keep my programs or data.  I'd like to revert the computer to how it came out of the box.

    What I now have is:

    • All of my Hard drive partitions have een changed from basic to dynamic.
    • My partitions system, recovery, HP tools have different drive letters.
    • My programs are gone except those installed with W10
    • My data has been moved from their original location (Documents, Pictures, etc) to the root C:\.

    How can I accomplish my initial objective of reverting to out-of-the-box state?  I suspect this also involves changing my HDD from dynamic to basic.


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    Like this new laptop. It came with 2 DVD disc for Win10, so I call them Recovery Media, may need a DVD player in case.


    Now, my SSD has a "Recovery Image" (D: drive), believe to rebuild the machine when reset. There is also an utility call "Recovery Drive", my understanding is to rebuild plus all important app files so I don't have to reinstall, am I right?

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    while resetting OS Windows 10 is gone, "boot device not found".

    I tried resetting OS with settings, that did not work because it stoped after 30%. Then i tried reset with HP Center. Then the black screen appeared.

    How can install Windows 10?

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    There is power to the computer, but it won't turn on.  Took to someone to look at and it is the motherboard.  This is unacceptable that a laptop only lasts two years for as much as I paid for this one.  I will never buy another HP laptop again.  Support is limited - you must go through the community network and can't talk to anyone.

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    Hi. I have problems completing a hard reset on my HP Pavilion x2 detchable. It seems to get to 54% and will not go any further. It eventually gives up and says there is a problem resetting. Can anyone help me with this issue ? This computer will not run anything for me to proceed any other way. Thanks in advance.

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    Hello. My Compaq mini 110 Enter Current pasword

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  • 12/08/18--10:36: CPU Utilization
  • This laptop is an Hp 15-g170nr notebook running Windows 8.1 64 bit. In Task manager under processes it was running around 99% and very slow. After installing Hp Assistant and running the various self diagnostic tools its running between 50-75%. When I scroll down the processes there are 40 background processes running with almost all at 0% or fluctuating just above 0%. Google Chrome and Task manager are running at or below 1%. Under Windows processes there are 26 running. Most of these are at 0% and barely fluctuating until you get to Service Host: Local System (14) , it is running 40-55% and then the rest are at or near 0%. Why would this one process drain so much power? Also the software reporter tool appeared when I first started looking at background processes and it was running around 35% which shot the over all Cpu usage back to 99%, but now it is gone from the list of processes running.

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  • 12/08/18--11:31: Boot device not found
  • Need help, I think I accidentally scrap reset my laptop.  It is stuck on the boot device not found screen.  I have tried the f10 BIOS reset with no luck.  Any help would be great, or is it toast?

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